General Terms and Conditions (GTC)

General Terms and Conditions (GTC) of Melioras

1. Scope

These General Terms and Conditions (GTC) apply to all contracts that consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB) conclude with Melioras via the online shop. The GTC cover all products, including clothing, accessories and other goods, some of which are manufactured and shipped by dropshipping and print-on-demand partners (e.g. Printful).

Deviating conditions of the customer will not be recognized unless Melioras expressly agrees to their validity.

2. Contracting party

The purchase contract is concluded with:

Melioras
Owner: Tim Siegl
Huygensstraße 8
04159 Leipzig
Germany
E-Mail: info @melioras .de
Phone: 0176 23445859

3. Conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order. By clicking the "Buy now" button you are making a binding offer.

Order process:

  1. After placing your order, you will receive an order confirmation by email.
  2. The contract is only concluded through our express declaration of acceptance or through the dispatch of the goods.

4. Prices and shipping costs

All prices quoted are final prices and include VAT. Shipping costs are clearly stated during the ordering process.

For deliveries to countries outside the European Union, additional taxes, duties and fees may apply, which must be borne by the customer.

5. Terms of payment

The following payment methods are available:

  • PayPal
  • credit card (Visa, Mastercard)
  • Apple Pay
  • Google Pay
  • Klarna

Payment is due immediately after conclusion of the contract. If you select Klarna, their payment terms and privacy policy apply.

6. Delivery and Shipping

Delivery will be made to the address you provided. Delivery times and costs are displayed during the ordering process and vary depending on the shipping method and destination.

Special conditions for print-on-demand products:

  • Production time: 3-7 business days before shipping.
  • Delays due to force majeure, strikes or unforeseeable events release Melioras from the obligation to deliver on time.

7. Retention of title

The goods remain the property of Melioras until full payment has been made.

8. Right of withdrawal

8.1 Cancellation policy

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which the customer or a third party takes possession of the goods.

To exercise your right of withdrawal, send a declaration to:
E-Mail: info @melioras .de

8.2 Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

  • Goods that have been manufactured or personalized according to customer specifications (Section 312g Paragraph 2 No. 1 BGB).
  • Sealed goods which are not suitable for return for health or hygiene reasons if their seal has been removed (Section 312g Paragraph 2 No. 3 BGB).

9. Return conditions (complaints)

9.1 Claims and deadlines

  • Claims for faulty, damaged or incorrectly delivered items must be reported within 30 days of receipt.
  • In case of shipments lost during transport, the complaint must be made no later than 30 days after the expected delivery date.

9.2 Return Procedure

If problems occur, please report them to info @melioras .de with a description and evidence (e.g. photos).

9.3 Returns to Printful

Returns are sent to our partner Printful's facility by default. You will receive an automatic notification once a return is received there. Unclaimed returns are donated after 30 days.

Special features:

  • Incorrect addresses: Customers will be responsible for the cost of re-delivery if the goods could not be delivered due to incorrect address information.
  • Unclaimed Shipments: Returns to Printful due to non-acceptance will not be reshipped and will instead be donated.

10. Loyalty Points Program

  • Customers can collect loyalty points that can be redeemed on future orders.
  • Loyalty points expire after 12 months.

11th Referral Program

  • Customers can receive benefits (e.g. loyalty points) by referring friends.
  • Abuse, such as self-promotion, is prohibited.

12. Discount codes

  • Discount codes are only valid for the specified conditions (e.g. products, time periods).
  • Cash payment is excluded.

13. Warranty and Liability

The statutory warranty law applies.

Disclaimer:

  • Melioras is not liable for damage caused by improper use.
  • Melioras is only liable for minor negligence if essential contractual obligations are violated.

14. Data Protection

Your data will be processed in accordance with the GDPR. Details can be found in the privacy policy on our website.

15. Dispute settlement

The EU Commission offers a platform for online dispute resolution (OS): https ://ec .europa .eu /consumers /odr/ . Melioras does not participate in dispute resolution proceedings before a consumer arbitration board.

16. Severability Clause

Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision that comes closest to the economic purpose of the invalid provision.